Remote Support

TeamViewer allows a Lerner IT support technician to connect to your computer remotely in order to troubleshoot & fix problems and perform administrative tasks such as custom software installation.

TeamViewer Features:

• Desktop support personnel can only access your machine with your permission
• Support for all clients – Windows, Mac OS X, and Linux
• Works anywhere as long as you have an internet connection
• No installation required – just download & run

Get Connected:

1. If asked by a Lerner IT Technician, please click on the applicable Remote Support icon below to download TeamViewer.

Windows	Mac

 

2. When the download is complete, double-click on it to start TeamViewer. A window similar to the one below should open indicating the remote control ID and password for the session.
   

3. Provide the technician with your ID and the one-time generated password.
4. The technician will establish a secure connection to your machine in order to assist you.
5. You can terminate the remote support session by clicking on the white [X]